Terms & Conditions

Effective Date: (Add Date)

Welcome to Afiq Jewels. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

General

By placing an order on our website, you confirm that you are at least 18 years old or using the website under parental supervision.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes your acceptance of those changes. We do not guarantee uninterrupted, timely, secure, or error-free access to our website at all times.

Products, Pricing & Availability

All product descriptions, images, designs, and prices are subject to change without prior notice. We strive to display product colors and details accurately; however, slight variations may occur due to screen settings and lighting differences.

All prices are listed in Indian Rupees (INR ₹) unless otherwise specified. All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

Payment Terms

We accept prepaid payments only. Cash on Delivery (COD) is not available. Orders will be processed only after successful payment confirmation.

In case of payment failure where the amount is deducted, customers are advised to contact their bank first. If unresolved, please contact us with transaction details. Fraudulent chargebacks or payment disputes will be investigated thoroughly. Afiq Jewels reserves the right to provide transaction proof to payment gateways and relevant authorities.

Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity. Orders may be cancelled only within the permitted cancellation window (before dispatch). Once shipped, orders cannot be cancelled.

Shipping & Delivery

Delivery timelines provided are estimates and may vary due to external factors beyond our control. Customers are responsible for providing accurate shipping information. Failed delivery attempts due to incorrect address or customer unavailability may result in additional shipping charges. For complete shipping terms, please refer to our Shipping Policy

Returns & Refunds

Returns and refunds are processed in accordance with our policies. Refunds will be initiated only after inspection and approval of the returned product. Original shipping charges and payment gateway fees may not be refundable unless stated otherwise. For complete details, please refer to our Return & Refund Policy

Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials. Afiq Jewels shall not be liable for any unauthorized access resulting from failure to safeguard your login information.

Promotional Offers & Discounts

Promotional offers, discount codes, referral programs, and free shipping offers are subject to specific terms and may be withdrawn at any time without prior notice. Misuse of discount codes or promotional programs may result in order cancellation or account suspension.

Reviews & User-Generated Content

By submitting reviews, feedback, photos, or other content, you grant Afiq Jewels the right to use such content for marketing and promotional purposes. We reserve the right to remove inappropriate or misleading content.

Intellectual Property

All content on this website, including logos, product images, designs, graphics, and text, is the property of Afiq Jewels and protected under applicable intellectual property laws. Unauthorized reproduction or commercial use is strictly prohibited.

Warranty Disclaimer

Unless explicitly stated, our products do not carry extended warranties beyond manufacturing defect coverage. We are not responsible for damage caused due to improper handling, exposure to water, perfumes, chemicals, or failure to follow care instructions.

Limitation of Liability

Afiq Jewels shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall be limited to the amount paid for the product purchased.

User Conduct

By using our website, you agree not to engage in fraudulent activities, interfere with website functionality, or misuse return and promotional policies.

External Factors

We shall not be held responsible for delays or failures caused by events beyond our control, including natural disasters, government restrictions, courier delays, or technical failures.

Electronic Communication

By using our website, you consent to receive communications from us electronically via email or WhatsApp regarding orders and promotions.

Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Chennai, Tamil Nadu.

Contact Information

Email: support@afiqjewels.com
WhatsApp: +91 XXXXX XXXXX
Business Hours: Monday – Saturday, 10 AM – 6 PM IST